Takeaways from the CCSMG Conference in New Orleans
Good Customer Service in the Chemicals Industry Is Built on Good Supply Chain/B2B Automation Last month, Liaison had the privilege of attending and co-sponsoring the CCSMG (Chemicals and Allied Industries Customer Service Management Group) conference in New Orleans. This was a conference unlike any other, with a very close-knit group whose organization and leadership made the event truly worthwhile. CCSMG is spearheading the effort to dramatically improve customer service in the chemicals industry with innovative and well-structured solutions for its members. The conference had interactive break-out sessions on a number of important topics related to not only best practices for …
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