By Gary Palgon, VP Healthcare Solutions, Liaison Healthcare Informatics
I’ve just returned from the Health Forum and American Hospital Association Leadership Summit 2014 which is a gathering of senior executives representing many hospitals throughout the United States. It’s an annual opportunity to understand first-hand, from the top down, what’s really important to hospitals and other like organizations as they try to move from fee-for-service models to value-based healthcare models.
Accountable Care Organization (ACO) and Clinically Integration Network formation were hot topics and there are many approaches being tested to determine what works best from legal, geographical, operational, clinical and financial aspects for all involved constituents. The overarching thread throughout them, while seemingly obvious, was to ensure that physicians were always involved. While that seems simple, they are business trying to care for patients and often-times IT and others feel they know the needs of doctors better than they themselves know.
Author Malcolm Gladwell and Denver Broncos Quarterback Peyton Manning were among the many excellent speakers, weaving their knowledge and experiences into solving the problems with our healthcare system. Gladwell referenced stories from his newest book, David and Goliath: Underdogs, Misfits, and the Art of Battling Giant where he noted that Innovation is the result of the sum of being Creative + Conscientious + Disagreeable along with having a sense of urgency, against the norm. Organizations must push forward against the odds and encourage urgency not red tape.
Peyton talked about what it takes to be a leader, reflecting upon the good and bad. He discussed that leaders have to learn to “get comfortable with discomfort” as challenging the norm and making changes will not be the smooth path, but rather can be more like a roller coaster. And, relating healthcare to football, when things go wrong or go really right, you must always work on “getting back to zero” meaning a balancing spot where you don’t dwell on what went wrong but also don’t celebrate the wins too long. In football, for instance, it means focusing on the next touchdown opportunity rather than the last interception and the same once you’ve just scored a touchdown. In healthcare, it means not being too beat down when the outcome of working towards forming an Accountable Care Organization runs into bumps, move on to correct it and/or take a new path.
Where do you fit in on the equation “Innovation = Creative + Conscientious + Disagreeable” and “Getting back to Zero”?
Until next time,