By Manish Gupta, CMO, Liaison Technologies
In the fourth post of this six-part series, we discussed the importance of setting your “go live” date and making sure everyone is in the loop. I also outlined the need for due diligence to avoid avoidable human errors that could jeopardize the launch date of your integration project. But even after launch, you should be prepared to deal with snafus.
Step Five: Expect the Unexpected
The Story So Far
At this point, you have defined your resources, committed your team, defined roles and responsibilities, and communicated the big picture regarding success and expected outcomes. While one always tries to lay down a solid roadmap, sometimes things don’t go exactly according to plan. Let me rephrase that: most times things don’t go exactly according to plan. You need to expect and prepare for the unexpected.
If you do encounter a problem, immediately consider your options (there are always options). If you are working with an outsourced integration partner, leverage them for all they’re worth. There’s a high probability that the issue is something they have experienced many times before and therefore have a solution at the ready or can recommend the best way to move forward. If working internally only, bring the team together for a brainstorming session.
Be prepared to adjust your priorities based on what you learn or experience. And make sure these adjustments are reflected in updated ROI calculations.
Work with Your Customers
If you find yourself facing a roadblock, not only should you work with your integration vendor and internal partners, but also with your external partners. Let them know the situation proactively which is far better than letting them find out for themselves that something isn’t working. Most people are sympathetic when issues arise if you give them advance warning and invite them to be a part of the solution.
Next time: Step six – Integrate more business processes