As an established leader in helping global companies achieve digital transformation with our award-winning Liaison ALLOY™ Platform, we often partner with other technology providers to ensure that our internal operations and infrastructure run smoothly and efficiently.
Such is the case with ServiceNow as we are proud to leverage ServiceNow’s technology to provide world-class support for more than 7,400 of our customers. That’s why we’re especially proud today to congratulate ServiceNow on their inclusion as an IT Service Management (ITSM) Leader in Gartner’s latest Magic Quadrant report. This is the fourth consecutive year ServiceNow has been included in the prestigious Magic Quadrant report — a testament to ServiceNow’s capacity to innovate as technology service needs evolve.
In its recently released 2017 Magic Quadrant for IT Service Management Tools report, Gartner noted that “ServiceNow dominates customer shortlists and its ITSM tools’ revenue market share is double that of the closest competitor, making it the prime target for technology and implementation partners, and subsequently resulting in a wide choice for its customers.” We at Liaison can confirm that ServiceNow is one of the best partners in the business: By working closely together, ServiceNow helps Liaison provide superior incident management services to our global customers.
Growth is something else Liaison and ServiceNow have in common: Liaison recently expanded its sales team to keep up with growing demand worldwide for our revolutionary ALLOY PlatformTM. As a recent report Liaison developed in cooperation with the Aberdeen Group found, 84% of all middleware will be replaced in the next four years as companies move to the cloud.
ServiceNow is also improving its global reach, according to the Gartner report. The Gartner Magic Quadrant report noted that more regions are reporting better availability of local sales and implementation partners compared with other competitors. ServiceNow is outpacing competitors as it grows worldwide, bringing critical ITSM services and a wider range of choices to more customers.
As the world’s first platform to offer unified data integration and management capabilities, the Liaison ALLOY Platform handles all patterns of integration and eliminates data silos. ALLOY harmonizes data to provide customers with a big-picture view so they can convert information into insight and innovation.
ServiceNow is also in the business of providing modern, cloud-based tools that optimize and automate critical processes and free customers from the burdens imposed by legacy solutions that were designed for another era. That’s another reason we make such a great team. From everyone here at Liaison, congratulations, ServiceNow! We look forward to continuing to work together for many years to come!